Report content or behavior that violates Community Guidelines or our Terms of Service. You must be signed in. False reports may affect your account.
Report reasons available in-app:
- Harassment
- Counterfeit / fake item
- Scam / fraud
- Spam
- Inappropriate content
- Fake bids / shill bidding
- Seller misconduct
- Buyer misconduct
- IP / copyright violation
- Other (add details)
Where to report on mobile:
- User profile → Report.
- Listing / product detail → Report.
- Live room → Report show for room-wide issues.
- Live chat → tap username or message → Report.
- Order detail → Report order issue.
Where to report on web:
- Profile, listing, live player, chat user menu, or order detail → Report.
When to report vs other help:
- Shipping delay or wrong item: try refund request or seller message first.
- Fraud, counterfeits, harassment, or off-platform payment requests: report immediately with order/listing IDs and photos in the details field.
Off-platform payments: Never pay outside Get Vaulted checkout or live wallet. Report Scam / fraud if a user asks for PayPal, Venmo, wire, or crypto.
After you report: Our trust team reviews and may remove content, suspend accounts, or ban users from live rooms. You may not receive outcome details when privacy rules apply.
Emergencies: If someone is in immediate danger, call local emergency services first (911 in the U.S.), then email support@shopgetvaulted.com with subject URGENT SAFETY.
Read the full Reporting & Safety policy in Settings → Reporting & Safety (links to web) or Help Center on shopgetvaulted.com/reporting-safety.