Reporting & Safety

Get Vaulted is built for fair collector markets and respectful live commerce. If you see behavior that violates our Community Guidelines or Terms of Service, report it so our trust & safety team can review and take action.

You must be signed in to submit an in-app report. Reports are stored securely and reviewed by moderators. Submitting false or abusive reports may affect your account.

What you can report

When you submit a report, you choose a reason from the list below and optionally add details (up to 4,000 characters). Pick the closest match — extra context helps us investigate faster.

• Harassment

  Threats, bullying, hate, doxing, or targeted abuse in chat, messages, or profiles.

• Counterfeit / fake item

  Suspected fake, altered, or misrepresented goods in listings or live sales.

• Scam / fraud

  Off-platform payment requests, phishing, identity fraud, or deceptive schemes.

• Spam

  Unwanted repetition, promotional flooding, or bot-like behavior.

• Inappropriate content

  Sexual, violent, or otherwise unsafe content in listings, streams, or chat.

• Fake bids / shill bidding

  Manipulated auctions or bids intended to inflate prices.

• Seller misconduct

  Non-shipment, bait-and-switch, dishonest break rules, or fulfillment abuse.

• Buyer misconduct

  Chargeback abuse, refusal to pay, or bad-faith dispute behavior.

• IP / copyright violation

  Unauthorized use of photos, logos, or copyrighted material.

• Other

  Anything else that violates our policies — add details in the report form.

How to report in the app and on web

Look for Report actions on the content or user involved. Each report is tied to a specific target so we can find the right evidence.

Users and profiles

• Web:open a user's profile or storefront → Report user.
• Mobile: open a profile → report option from the profile menu.

Marketplace listings

• Web: listing page → Report listing.
• Mobile: product / listing detail → Report.

Live shows and chat

• Report the show: use Report show on the live room (web live player or mobile live feed) for room-wide issues — misleading breaks, policy violations, or unsafe host conduct.
• Report a chat message: tap the username or message actions in live chat → Report. Include context in the details field (what was said and why it violates policy).
• Break spots: break-related targets may be reported when offered in-product.

Orders

• Web & mobile: order detail → Report order issue for fulfillment fraud, wrong item shipped, or seller/buyer abuse tied to a specific order.

For routine shipping delays or item condition problems, open your order and use the refund request flow when available, or message the seller first — use reports when you believe policy was violated or fraud occurred.

What happens after you report

• Your report is logged with the target type, reason, timestamp, and your account ID.
• Trust & safety reviewers evaluate the report against our guidelines and applicable law.
• We may remove content, warn users, mute or ban from live rooms, restrict bidding, suspend selling, hold payouts, or permanently terminate accounts.
• You may not receive detailed outcome updates when privacy, safety, or legal constraints prevent disclosure — that does not mean your report was ignored.
• We may contact you at your account email if we need screenshots, order IDs, or additional context.

Live room safety tools

Live hosts and assigned moderators have additional tools to protect their rooms in real time, including muting chat, timing out users, removing someone from a show, blocking bidding on breaks, and (for hosts) banning a user from all of that seller's future streams. These actions are separate from platform-wide reports but may trigger review if abused.

Order problems vs. trust reports

Fraud and off-platform payments

Never send payment outside Get Vaulted checkout, live wallet, or other payment flows we provide — including PayPal, Venmo, Cash App, wire, or crypto — unless Get Vaulted explicitly authorizes it in writing. Off-platform payment requests are a common scam vector.

• Report the user or listing with reason Scam / fraud.
• Do not complete the transaction off-platform.
• If you already paid outside the Platform, gather evidence and email support@shopgetvaulted.com — recovery may be limited.

Urgent and emergency situations

If someone is in immediate danger, contact local emergency services (911 in the U.S.) first. Get Vaulted reports are not a substitute for emergency response.

After ensuring safety, email support@shopgetvaulted.com with subject line URGENT SAFETY and include:

• usernames and profile links;
• live room name or link and approximate time (with timezone);
• order or listing IDs if relevant;
• screenshots or screen recordings if you have them.

For suspected child exploitation, threats of violence, or self-harm, contact law enforcement immediately and then notify us with the same information.

False or retaliatory reports

Reports must be made in good faith. Filing false reports, report brigading, or retaliating against buyers or sellers who left honest reviews may result in warnings, restrictions, or account suspension.

Law enforcement and legal requests

Get Vaulted LLC may preserve and disclose account, transaction, messaging, and livestream-related information when required by law or valid legal process. Law enforcement and authorized agencies may contact support@shopgetvaulted.com with appropriate documentation. We cannot provide information without proper legal authority.

Related resources

• Community Guidelines — rules for chat, listings, and live conduct.
• Seller obligations — fulfillment and authenticity requirements in our Terms.
• Help Center — step-by-step guides for orders, disputes, and account help.
• Privacy Policy — how we handle data from reports and investigations.

Contact

Questions about reporting or safety policies: