Shipping exception on an order means label creation or carrier handoff failed — it is usually not a payment problem.
Common causes:
- Invalid buyer or seller address
- Carrier API outage
- Weight/dimension missing for calculated labels
- Service not available for destination
If you are a buyer:
- Check order detail for error notes.
- Message the seller once — they may regenerate the label after fixing address.
- If stuck for days, request a refund or Contact Support with order ID.
If you are a seller:
- Confirm ship-from and buyer addresses are verified.
- Use Regenerate / Repair label on the order page.
- Contact support with order ID if Shippo errors repeat.
Lost packages after ship:
- Wait for carrier investigation window.
- Open a dispute if delivered scan never appears and seller is unresponsive.