All paid purchases appear in your order history with fulfillment status.
On mobile:
- Go to Settings → My Account → Orders (or Account Hub → Orders).
- Tap an order to see item details, seller info, payment summary, and shipping status.
- When the seller creates a label, tracking number and carrier link appear on the order detail.
- Live show purchases use the same order list — filter or scroll to find recent live wins.
On web:
- Sign in and open My Account → Orders.
- Click an order for shipment status, tracking, and refund options if available.
Order statuses you may see:
- Paid / awaiting shipment — seller preparing fulfillment.
- Label created / in transit — tracking active.
- Delivered — carrier confirmed delivery; payout timers may start for sellers.
- Exception — label or carrier issue; contact support if stuck.
Need help with an order?
- Minor issues: message the seller from the order page.
- Serious issues (non-delivery, wrong item, damage): request a refund or open a dispute from order detail.